Shipping policy

This Shipping & Delivery Policy applies to all orders placed with BLACK DOT FASHION PRIVATE LIMITED (Revoue) through our website or any official selling channel.

1. Domestic Shipping

For domestic buyers, orders are shipped through registered domestic courier companies and/or speed post services. We make every effort to process and dispatch orders safely within the estimated timeline mentioned at the time of purchase.

Orders are usually shipped within 6–7 working days from the date of successful order placement and payment confirmation, unless a different delivery timeline has been agreed upon at the time of order confirmation.

2. International Shipping

For international buyers, orders are shipped and delivered through registered international courier companies and/or International Speed Post only.

International delivery timelines may vary depending on the destination country, customs clearance process, courier service availability, and postal authority norms. Any delay caused by customs, courier partners, international postal authorities, or local delivery conditions is beyond our direct control.

3. Order Processing and Dispatch Timeline

BLACK DOT FASHION PRIVATE LIMITED (Revoue) will make sure that the order is handed over to the courier company or postal authorities within 6–7 working days from the date of order confirmation and successful payment, or as per the delivery date agreed at the time of order confirmation.

Please note that Saturdays, Sundays, public holidays, courier holidays, strikes, natural events, or unexpected service disruptions may affect order processing or delivery timelines.

4. Delivery Responsibility

BLACK DOT FASHION PRIVATE LIMITED (Revoue) is responsible for dispatching the order within the committed timeline. However, we are not liable for any delay caused by courier companies, postal authorities, logistics partners, customs departments, or circumstances beyond our control after the order has been handed over for shipping.

Once the consignment is handed over to the courier company or postal authority, the final delivery timeline will depend on their service norms and delivery network.

5. Delivery Address

All orders will be delivered to the shipping address provided by the buyer at the time of placing the order. Customers are requested to provide complete and accurate details, including full name, house number, street address, landmark, city, state, PIN code, country, and valid contact number.

BLACK DOT FASHION PRIVATE LIMITED (Revoue) will not be responsible for failed delivery, delay, or return of shipment due to incorrect, incomplete, or unreachable delivery details provided by the customer.

6. Order Confirmation and Shipping Updates

Order confirmation and service-related communication will be sent to the email ID and/or contact number provided by the customer during registration or checkout.

Customers are requested to check their registered email, SMS, or WhatsApp updates for order confirmation, dispatch details, and tracking information, wherever available.

7. Shipping Charges

Shipping charges, if applicable, will be displayed at the time of checkout or communicated during order confirmation. These charges may vary depending on the delivery location, order value, product type, courier partner, or shipping method selected.

For international orders, additional customs duties, import taxes, local charges, or clearance fees may be applicable as per the rules of the destination country. These charges, if applicable, shall be borne by the buyer.

8. Shipping Charge on Product Exchange

An additional shipping charge will be applicable on product exchange requests. The customer may be required to pay the exchange shipping cost before the replacement product is dispatched.

Exchange eligibility and process will be subject to our Exchange Policy and product condition guidelines.

9. Delayed, Failed, or Returned Deliveries

In case a delivery attempt fails due to an incorrect address, customer unavailability, refusal to accept the package, or any other reason not caused by Revoue, the order may be returned to us by the courier partner.

If the customer requests re-shipping of the returned order, additional shipping charges may apply.

10. Helpdesk and Support

For any issues related to shipping, delivery, tracking, exchange shipping charges, or service utilization, customers may contact our helpdesk:

Company Name: BLACK DOT FASHION PRIVATE LIMITED
Brand Name: Revoue
Phone: +918448525076
Email: support@revoue.com

11. Acceptance of Policy

By placing an order with BLACK DOT FASHION PRIVATE LIMITED (Revoue), you agree to the terms and conditions mentioned in this Shipping & Delivery Policy.